Privacy policy

Last updated: Mar 25, 2025

At UniMatters, we are committed to protecting the privacy of our community and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services or visit our website.

1. Who We Are

UniMatters is a consultancy offering immigration, study, and career guidance to international students and professionals, primarily focused on the UK. Our services include guidance on UK Visit Visas, Skilled Worker applications, Innovator Founder and Global Talent routes, and higher education support.

2. What Information We Collect

We may collect the following types of personal data when you use our services or book a consultation through our website:

  • Full name
  • Email address
  • Phone number
  • Location or residency status
  • Visa or academic background (only when voluntarily submitted for service eligibility)
  • Service interests and preferences
  • Website usage data (e.g., pages visited, time spent)

We do not collect sensitive payment information through our website. If any payment is required, it will be handled securely via trusted third-party providers.

3. How We Use Your Information

We use your information to:

  • Respond to your inquiries or consultation bookings
  • Provide the services you request
  • Offer relevant immigration or study advice
  • Send occasional updates, only with your consent
  • Improve our website and user experience

4. Sharing Your Data

We do not sell your personal information. Your data may only be shared with:

  • Internal team members assisting with your case
  • Trusted third-party tools (e.g., Calendly or email platforms) for booking and communication
  • Legal or government bodies only if required by law

5. Data Storage and Security

Your data is stored securely and access is restricted to authorised personnel only. We use appropriate technical measures to protect your personal information from loss, misuse, or unauthorised access.

6. Cookies and Website Tracking

Our website may use cookies or basic analytics tools to track user behaviour for improving site performance. This data is anonymised and not linked to identifiable individuals.

You can control cookie preferences via your browser settings.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Ask us to correct or delete your information
  • Withdraw consent at any time (for example, unsubscribe from emails)

To exercise these rights, simply contact us at: hello@unimatters.co.uk

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us at:
hello@unimatters.co.uk

UniMatters/UM Consultancy are a trading names of UK Study Guide Ltd (13696225), a company registered in England and Wales.